Overview

Shipping & Delivery Policy

Last Updated: September 8, 2026

At Nexzek Technology, we are committed to ensuring that your technology products are processed, packaged, and delivered safely and efficiently.

This Shipping & Delivery Policy explains how we process and deliver orders placed through the Nexzek Technology website.

1. Order Processing

All orders placed through our website are subject to order verification and confirmation.

Once your payment has been successfully received and your order has been confirmed, we will begin processing your order.

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

For certain products, additional processing time may be required due to stock availability or order verification. Where this occurs, we will communicate the expected processing timeline to the customer.

2. Delivery within Nigeria

Nexzek Technology currently delivers products to customers within Nigeria.

Delivery times depend on the customer’s location, the availability of the ordered product, and the delivery service being used.

Estimated delivery times are generally:

• Lagos: 1–3 business days

• Other major cities in Nigeria: 2–5 business days

• Other locations within Nigeria: 3–7 business days

These are estimated delivery periods and are not guaranteed delivery dates. Delays may occur due to circumstances outside our reasonable control, including traffic, weather conditions, public holidays, courier delays, security restrictions, or other unforeseen circumstances.

3. Delivery Charges

Delivery charges may vary depending on:

• Customer’s delivery location

• Size and weight of the order

• Number of items ordered

• Delivery method selected

Where applicable, the delivery fee will be displayed or communicated to the customer before the order is completed.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes the:

• Full name of the recipient

• Active telephone number

• Complete delivery address

• City and state

• Any useful location or delivery instructions

Nexzek Technology will not be responsible for delays or failed delivery resulting from incorrect, incomplete, or inaccurate information supplied by the customer.

5. Receiving Your Order

Customers should inspect the external condition of their package when it is delivered.

Where possible, customers should confirm that the package appears intact before accepting delivery.

If a package appears visibly damaged, customers should notify the delivery personnel where possible and contact Nexzek Technology as soon as possible.

6. Delivery Confirmation

Depending on the delivery method, delivery may be confirmed through one or more of the following:

• Customer confirmation

• Recipient signature

• Delivery personnel confirmation

• Telephone confirmation

• Electronic delivery confirmation

An order may be considered delivered once it has been successfully handed to the customer or an authorized recipient at the delivery address provided.

7. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, the delivery address is incorrect, the recipient cannot be reached, or other circumstances attributable to the customer prevent delivery, an additional delivery attempt or delivery charge may apply.

Where an order is returned to Nexzek Technology following unsuccessful delivery attempts, the customer may be contacted to arrange a new delivery.

8. Product Availability

Although we make reasonable efforts to keep our website information accurate, product availability may change.

If an item becomes unavailable after an order has been placed, Nexzek Technology will contact the customer regarding the available options, which may include an alternative product, a revised delivery timeline, or a refund where appropriate.

9. Delivery Delays

Nexzek Technology is not responsible for delays caused by circumstances beyond our reasonable control.

If we become aware of a significant delivery delay, we will make reasonable efforts to inform the affected customer and provide an updated estimated delivery timeline.

10. Contact Us

For questions regarding an order, delivery, or shipment, please contact Nexzek Technology through the contact details provided on our website.

When contacting us about an order, please provide your order number and the name or telephone number used when placing the order so that we can assist you efficiently.

Nexzek Technology

This policy may be updated from time to time to reflect changes in our business operations and delivery arrangements.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• • Gift cards

• • Downloadable software products

• • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• • Book with obvious signs of use

• • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• • Any item that is returned more than 30 days after delivery

Returns & Refunds Policy

Last Updated: September 8, 2026

At Nexzek Technology, we want our customers to be satisfied with their purchases. We understand that there may be circumstances where a product needs to be returned or a refund requested.

This Returns & Refunds Policy explains the circumstances under which products purchased from Nexzek Technology may be returned and how refunds are handled.

1. Eligibility for Returns

A customer may request a return where:

• The product received is defective or has a manufacturing fault.

• The wrong product was delivered.

• The product received materially differs from the product ordered.

• The product was damaged during delivery, subject to verification.

• Nexzek Technology has otherwise approved the return.

Return requests must be made within 7 days of receiving the product, unless a different return period is specifically stated for the product.

2. Conditions for Returning a Product

To be eligible for a return, the product should, where reasonably possible, be returned:

• With its original packaging.

• With accessories supplied with the product.

• With manuals, documentation, and other items supplied with the product.

• In a condition that allows us to properly inspect and verify the return.

For technology products, serial numbers, IMEI numbers, security seals, or other identifying information may be checked against our sales records.

Products that have been intentionally damaged, improperly used, modified, tampered with, or repaired by an unauthorized person may not qualify for a refund or replacement.

3. Incorrect or Damaged Products

If you receive the wrong product or your product arrives damaged, please contact Nexzek Technology as soon as possible.

We may request photographs, videos, order information, or other reasonable information to help us investigate the issue.

Where the issue is confirmed to be attributable to Nexzek Technology or the delivery process, we will determine the appropriate resolution, which may include:

• Replacement of the product;

• Repair where appropriate;

• Return and refund; or

• Another mutually agreed resolution.

4. Defective Products

If a product develops a fault, customers should contact Nexzek Technology with their order details and a description of the issue.

We may need to inspect or test the product before determining whether the issue qualifies for a return, repair, replacement, or refund.

Where a manufacturer warranty applies to the product, the product may also be handled in accordance with the applicable manufacturer’s warranty terms.

5. Non-Returnable Circumstances

A return or refund may not be approved where the issue results from:

• Accidental damage;

• Misuse or negligence;

• Physical damage caused after delivery;

• Unauthorized modification or repair;

• Damage caused by liquid, power surge, or improper installation;

• Normal wear and tear;

• Failure to follow the manufacturer’s instructions;

• Software, configuration, or user-created issues that do not constitute a product defect.

Certain products may also have specific return conditions disclosed at the time of purchase.

6. Change of Mind

Returns based solely on a customer’s change of mind may be considered at the discretion of Nexzek Technology and may be subject to applicable conditions, including the product being unused, complete, and in resalable condition.

Where a change-of-mind return is accepted, the customer may be responsible for applicable return and delivery costs.

7. Return Shipping

Where a return is approved because the wrong product was supplied, the product was defective, or the product was damaged before or during delivery, Nexzek Technology will determine the appropriate arrangement for returning the product.

For returns arising from customer preference or change of mind, the customer may be responsible for the applicable return delivery costs.

Customers should not send products back without first contacting Nexzek Technology and receiving return instructions.

8. Refund Process

Once a returned product has been received and inspected, Nexzek Technology will determine whether the return qualifies for a refund.

If a refund is approved, the refund will normally be processed using the original payment method where practicable.

The time it takes for the refunded amount to appear in the customer’s account may depend on the payment provider or financial institution involved.

Nexzek Technology does not control the processing time of a customer’s bank or payment provider.

9. Partial Refunds

In certain circumstances, where only part of an order is affected, Nexzek Technology may issue a refund for the affected product or applicable portion of the order rather than the entire order.

10. Exchanges and Replacements

Where appropriate and subject to product availability, an approved return may be resolved through replacement or exchange rather than a monetary refund.

If the replacement product is unavailable, the customer may be offered another appropriate resolution.

11. Warranty

Where a product is supplied with a manufacturer’s warranty, the warranty is subject to the manufacturer’s applicable terms and conditions.

Nexzek Technology may assist customers with the warranty process where applicable.

A manufacturer’s warranty does not necessarily cover accidental damage, misuse, unauthorized repairs, or other exclusions specified by the manufacturer.

12. How to Request a Return or Refund

To request a return, replacement, or refund, customers should contact Nexzek Technology using the contact information published on our website.

Please provide:

• Order number;

• Customer name;

• Telephone number or email used for the order;

• Product purchased;

• Reason for the return or refund request; and

• Relevant photographs or other supporting information where applicable.

Our team will review the request and provide the appropriate next steps.

13. Fraudulent or Unauthorized Transactions

Nexzek Technology reserves the right to investigate transactions that appear fraudulent, unauthorized, suspicious, or inconsistent with normal purchasing activity.

Where necessary, an order may be placed on hold while verification is completed.

14. Policy Updates

Nexzek Technology may update this Returns & Refunds Policy from time to time to reflect changes in our products, services, operations, or applicable requirements.

The latest version will be published on our website.

15. Contact Us

For questions regarding returns, replacements, warranties, or refunds, please contact Nexzek Technology through the contact details published on our website.

Please include your order number when contacting us about an existing purchase.

Nexzek Technology

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {Olasodechukwudi@gmail.com} for questions related to refunds and returns.